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B2B companies would benefit from having a LinkedIn profile to make business relationships and public relations with every individual who might need their services. B2C firms, on the other hand, may want to explore a wide range of satisfied customers using a visual platform like Pinterest to display their items on daily basis. Finally, businesses that want to attract a younger market should watch upcoming social platforms like Snapchat, particularly since these emerging apps aren’t yet overrun with commercial accounts. Of course, expanding your social media reach will not only allow you to engage with your target audience. Still, it will also help you maintain control over the top search results for your business in the event of a negative review and secure you a ton of five-star reviews and a satisfying customer experience.
Owned media largely relates to your website and blog — the properties that are under your full control. So, if you work on improving the ranking of the pages that are of utmost importance to your brand’s reputation and perception, you are on the right track. Although your online reputation management job gets easier when you deal with online spaces you control, don’t forget that you have to establish an all-encompassing ORM process. As Google’s Danny Sullivan has put it when talking about Google, “We’re not a truth engine. We can give you information, but we can’t tell you the truth of a thing.” Basically, he implies that Google will showcase whatever is the highest-ranking page for your branded search. So, popularity matters, and not the inherent truth. Thus, you should focus on all the channels your brand gets mentioned on and try to manage your reputations across all of them.
Only a decade ago, things like PR and reputation management seemed like matters of concern for big businesses and celebrity personas. And it seemed like smaller brands had little to care about; their brand perception was a one-way alley with customers having little room for feedback. After all, they could just choose to ignore the business’s products and services, but their perception had little impact. But we are now living in an era of an active audience, one where people express their opinions about brands and services on several platforms online all the time. Read additional info at reputation-defenders.com.
The simple presence of a company in the search engine results is one of the most important trust indicators. However, a company’s appearance cannot be relied upon solely. This is why: Before choosing to use a business, 49% of consumers require a minimum four-star rating. Consumers view an average of seven evaluations before putting their faith in a company. When a person has a high level of trust in a brand, they will buy from it. However, online reviews have the power to make or break trust.